RETURN AND REFUND POLICY

Last updated: October 19, 2026

FIV20 Vilified Apparel LLC accepts eligible return requests submitted within three calendar days after the carrier marks an order as delivered. This return window applies to voluntary returns and does not limit rights available under applicable law.

RETURN ELIGIBILITY

To qualify for a standard return, an item must be unused, unworn, unwashed, unaltered, and in its original condition and packaging. Proof of purchase is required.

To request a return, email customersupport@fiv20.com with your name, order number, reason for the return, and photographs when applicable.

Please obtain approval before sending an item back. If your return is approved, we will provide instructions, the return address, and the deadline for shipping the item back. Do not send returns to our business mailing address unless instructed.

Unauthorized returns may be declined, except where applicable law requires otherwise.

FINAL-SALE ITEMS

The following items are not eligible for voluntary returns or exchanges:

• Custom or personalized products

• Made-to-order products

• Digital products or downloadable files

• Gift cards

• Clearance items or products marked final sale

• Items that have been used, worn, washed, altered, peeled, applied, or damaged after delivery

These exclusions do not limit rights concerning damaged, defective, or incorrect items or other rights required by applicable law.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

Please inspect your order promptly after delivery. If an item arrives damaged, defective, bent, crushed, or incorrect, email customersupport@fiv20.com as soon as possible, preferably within three calendar days of delivery.

Include your order number and clear photographs of the item, packaging, and damage or error when available. Keep the item and packaging until we provide instructions.

We will review the issue and arrange an appropriate replacement, refund, or other resolution, subject to applicable law. FIV20 will cover applicable return and replacement shipping costs when the issue resulted from our error or when required by law.

The three-day reporting request does not eliminate rights concerning defects discovered later or other rights that cannot lawfully be excluded.

RETURN SHIPPING

Customers are responsible for return shipping costs for approved standard returns, unless we agree otherwise or applicable law requires us to cover them.

Original shipping charges are nonrefundable for voluntary returns unless otherwise required by law. For damaged, defective, or incorrect orders, applicable shipping charges will be addressed as part of the resolution.

We recommend using a trackable shipping service and keeping proof of shipment. If a return is delayed or lost in transit, contact us so we can review the tracking and assist. Responsibility will be determined under applicable law.

REFUNDS

We will inspect approved returns after receiving them and notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method. Please allow up to five business days for FIV20 to process an approved refund. Your bank or payment provider may require additional time to post the funds.

If a legally required refund must be issued sooner, the applicable legal deadline will control.

EXCHANGES

We do not offer direct exchanges for standard returns. If you need a different item, request a return for the eligible product and place a separate order for the replacement.

Replacements for damaged, defective, or incorrect items are handled separately as described above.

ORDER CANCELLATIONS AND CHANGES

Orders generally cannot be canceled or changed after placement because processing or production may begin immediately. Please review product selections, sizes, personalization details, and shipping information before completing checkout.

If you need a change, contact us immediately at customersupport@fiv20.com. We cannot guarantee that a change can be accommodated.

If we cannot ship within the promised timeframe, we will notify you and provide any delay, cancellation, and refund options required by applicable law.

YOUR LEGAL RIGHTS

Nothing in this policy limits any cancellation, return, replacement, or refund rights available under applicable law. Where applicable law provides greater rights than this policy, those rights apply.

CONTACT US

FIV20 Vilified Apparel LLC
Tucson, Arizona, United States
Email: customersupport@fiv20.com
Website: https://fiv20.com