Refund policy
RETURN AND REFUND POLICY
Last updated: September 3, 2026
We accept eligible return requests submitted within three calendar days after the carrier marks the order as delivered.
RETURN ELIGIBILITY
To qualify for a return, the item must be unused, unworn, unwashed, unaltered, and returned in its original condition and packaging. Proof of purchase is required.
To request a return, email customersupport@fiv20.com with your name, order number, reason for the return, and photographs when applicable. Returns sent without prior approval will not be accepted.
FINAL-SALE ITEMS
The following items cannot be returned or exchanged:
• Custom or personalized products
• Made-to-order products
• Digital products or downloadable files
• Gift cards
• Clearance or final-sale products
• Items that have been used, worn, washed, altered, peeled, applied, or damaged after delivery
Custom and personalized orders are final sale and cannot be canceled, returned, or refunded unless they arrive damaged, defective, or incorrect because of an error by FIV20 Vilified Apparel LLC.
DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
Please inspect your order immediately after delivery. If an item arrives damaged, defective, bent, crushed, or incorrect, email customersupport@fiv20.com within three calendar days of delivery.
Include your order number and clear photographs showing the item, packaging, and damage or error. Approved claims may be resolved with a replacement or refund. FIV20 will cover applicable shipping costs when the problem resulted from our error.
RETURN SHIPPING
Customers are responsible for return shipping costs for approved standard returns. Original shipping charges are nonrefundable unless the item arrived damaged, defective, incorrect, or a refund is otherwise required by law.
We recommend using a trackable shipping service. FIV20 is not responsible for approved returns lost while being shipped back to us.
REFUNDS
Approved returns will be inspected after they are received. If accepted, the refund will be issued to the original payment method. Please allow up to five business days for FIV20 to process an approved refund. Your bank or card provider may require additional time to post it.
CANCELLATIONS
Orders cannot be canceled or changed after they are placed because processing or production may begin immediately. This policy does not limit any cancellation or refund rights required by applicable law.
QUESTIONS
Contact FIV20 Vilified Apparel LLC at customersupport@fiv20.com.