SHIPPING POLICY

Last updated: October 19, 2026

PROCESSING TIME

Standard orders are generally prepared and shipped within three to five business days after payment is received. Business days are Monday through Friday, excluding holidays.

Processing time is separate from the carrier’s delivery time.

For custom orders, processing begins after payment, any required final design approval, and receipt of all information needed to complete the order.

Preorder, made-to-order, and custom products may have different processing times. Any different estimated timeframe will be stated on the applicable product page or agreed upon before purchase.

SHIPPING RATES

Standard shipping is $8 for U.S. orders under $45.

Free standard shipping is available on qualifying U.S. orders of $45 or more. The $45 minimum is calculated after discounts and before taxes.

Expedited shipping, if available, does not qualify for free shipping. Available shipping methods and applicable charges are displayed at checkout.

DELIVERY ESTIMATES

Delivery dates shown at checkout are estimates unless expressly stated otherwise. Carrier delays, severe weather, holidays, and other circumstances may affect delivery.

If we cannot ship within the stated processing timeframe, we will notify you, provide a revised shipping estimate, and offer the choice to accept the delay or cancel for a full refund, as required by applicable law.

TRACKING

When tracking is available, you will receive a shipping confirmation with tracking information after your order has been handed to the carrier.

Tracking information may take up to 48 hours to update. If tracking remains unavailable after that period, email customersupport@fiv20.com with your order number.

SHIPPING ADDRESSES

Please provide a complete and accurate shipping address at checkout, including any apartment, suite, or unit number.

If an address needs correction, contact customersupport@fiv20.com immediately. Because orders may enter production or fulfillment quickly, address changes cannot be guaranteed.

If an order is returned because the address provided was incorrect or incomplete, you may be responsible for reasonable reshipping costs, except where prohibited by law. We will contact you before collecting additional shipping charges.

DELAYED OR LOST PACKAGES

If tracking shows an unusual delay or your package appears to be lost, email customersupport@fiv20.com with your name and order number.

We will review the shipment, assist with any appropriate carrier inquiry or claim, and work with you toward a resolution. Carrier claims do not replace any rights you have against FIV20 under applicable law.

PACKAGES MARKED AS DELIVERED

If tracking shows delivery but you cannot locate your package:

• Check the delivery location and nearby secure areas.

• Ask household members or your building’s mailroom whether they received it.

• Contact us promptly at customersupport@fiv20.com.

We will review the available delivery information and assist with an appropriate carrier inquiry. A delivered tracking status does not automatically determine responsibility or eliminate rights available under applicable law.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

Please inspect your order promptly after delivery.

If an item arrives damaged, defective, bent, crushed, or incorrect, contact customersupport@fiv20.com as soon as possible, preferably within three calendar days of delivery.

Include your order number and clear photographs of the item, packaging, and damage or error when available. Keep the item and packaging until we provide instructions.

We will review the issue and arrange an appropriate replacement, refund, or other resolution, subject to applicable law. FIV20 will cover applicable shipping costs when the issue resulted from our error or when required by law.

The three-day reporting request does not limit rights concerning defects discovered later or other rights that cannot lawfully be excluded.

ORDER CANCELLATIONS AND CHANGES

Orders generally cannot be canceled or changed after placement because processing or production may begin immediately.

Please review product selections, sizes, personalization details, and shipping information before completing checkout. If you need assistance, contact us immediately. We cannot guarantee that changes can be accommodated.

This restriction does not limit cancellation or refund rights relating to shipping delays or other circumstances covered by applicable law.

RETURNS

Returns require prior approval. Please review our Return and Refund Policy for eligibility requirements and instructions.

Do not send returns to our business mailing address unless we specifically instruct you to do so.

YOUR LEGAL RIGHTS

Nothing in this Shipping Policy limits any delivery, cancellation, replacement, or refund rights available under applicable law. Where applicable law provides greater rights, those rights apply.

CONTACT US

FIV20 Vilified Apparel LLC
2900 E Broadway Blvd
Ste 100 PMB 1049
Tucson, AZ 85716
United States

Email: customersupport@fiv20.com
Website: https://fiv20.com

Customer messages are generally answered within one to two business days, Monday through Friday, excluding holidays.